The importance of effective communication (Edexcel GCSE Business): Flashcards
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Practise the cards
15 cards from this deck
Strong communication ensures understanding of
Strong communication ensures understanding of
Vision, mission and goals
Why good communication motivates employees
Why good communication motivates employees
Know exactly what their job involves
Sender must select the right
Sender must select the right
Method (or medium)
Purpose of feedback in communication
Purpose of feedback in communication
To check communication has been successful
Communication cycle steps
Communication cycle steps
Sender→medium→receiver→feedback
Formal communication definition
Formal communication definition
Follows official rules and procedures set by organisation
Informal communication definition
Informal communication definition
Happens naturally between people
Benefit of informal communication
Benefit of informal communication
Builds relationships and creates positive workplace culture
Risk of informal communication
Risk of informal communication
Can spread incorrect info or contradict official messages
Poor communication effect on employee motivation
Poor communication effect on employee motivation
Drops when workers don't understand roles or goals
Barrier: inappropriate communication methods
Barrier: inappropriate communication methods
Using wrong medium for message (e.g. complex text)
Barrier: emotional barriers examples
Barrier: emotional barriers examples
Anger, tiredness, or stress affect communication
Barrier: cultural differences cause
Barrier: cultural differences cause
Misunderstandings in international business practices
Barrier: jargon and technical language means
Barrier: jargon and technical language means
Specialist terms receiver doesn't understand
Key principle for managing information flow
Key principle for managing information flow
Quality matters more than quantity