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10 cards from this deck
Consistently meet & exceed customer needs & expectations
Ensure customers feel happy & valued throughout experience
Politeness, good product knowledge, genuine interest
Service happens in the moment of interaction
Enhances reputation, gives advantage over competitors
Satisfied customers provide free word-of-mouth advertising
Job creation & reduces unemployment
High staff turnover & increased recruitment costs
Attitude is harder to change than skills
Resolve customer issues quickly & effectively
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