Verbal and Written Communication (Grade 10 NSC Matric Tourism): Quizzes
📚Quizzes
Practise the questions
10 questions from this quiz
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Practise the questions
10 questions from this quiz
What completes the communication cycle and confirms understanding?
What completes the communication cycle and confirms understanding?
Feedback
What does 'coding' mean in the communication process?
What does 'coding' mean in the communication process?
Choosing verbal or non-verbal communication
Which written form is most common for booking confirmations and itineraries?
Which written form is most common for booking confirmations and itineraries?
What is netiquette?
What is netiquette?
Etiquette and rules for email communication
When is verbal communication best to use?
When is verbal communication best to use?
To give info clearly or correct errors
Why is a phone call between travel agent and tourist indirect interpersonal communication?
Why is a phone call between travel agent and tourist indirect interpersonal communication?
There is no eye contact despite talking
Why is a flight delay announcement in an airport departure hall indirect?
Why is a flight delay announcement in an airport departure hall indirect?
Passengers cannot reply or interact now
What characteristic defines mass communication like TV travel programmes?
What characteristic defines mass communication like TV travel programmes?
Indirect with significantly delayed feedback
How quickly should calls be answered according to promptness in the 4 P's?
How quickly should calls be answered according to promptness in the 4 P's?
Within 5-10 seconds (three rings)
What colour scheme do tourism road signs use in South Africa?
What colour scheme do tourism road signs use in South Africa?
White words on brown background