Service Excellence (Grade 10 NSC Matric Tourism): Quizzes
📚Quizzes
Practise the questions
10 questions from this quiz
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Practise the questions
10 questions from this quiz
What does service excellence mean in the tourism industry?
What does service excellence mean in the tourism industry?
Consistently meeting & exceeding needs
Which is NOT a core element of service excellence?
Which is NOT a core element of service excellence?
Reducing prices to lowest possible
Why can't service be stored like products?
Why can't service be stored like products?
It happens in the moment of interaction
Why is service quality consistency challenging?
Why is service quality consistency challenging?
It varies by person, mood & training
How does quality service improve competitiveness?
How does quality service improve competitiveness?
Enhancing reputation in marketplace
How does excellent service contribute to economic growth?
How does excellent service contribute to economic growth?
Increases tourist numbers & country GDP
What business impact results from poor service?
What business impact results from poor service?
Loss of customers & reduced profit
What employee impact does poor service create?
What employee impact does poor service create?
Unhappy employees & high turnover
What's crucial when hiring staff for service excellence?
What's crucial when hiring staff for service excellence?
Employ outgoing and friendly people
Why empower employees to make decisions?
Why empower employees to make decisions?
Resolve customer issues quickly