Verbal and Written Communication (Grade 10 NSC Matric Tourism): Flashcards
📚Flashcards
Practise the cards
10 cards from this deck
ShowHide
Practise the cards
10 cards from this deck
6 stages of communication process
6 stages of communication process
Sender, coding, message, code analysing, receiver, feedback
Who is the sender in tourism?
Who is the sender in tourism?
Tour guide or booking agent
What is coding in communication?
What is coding in communication?
Choosing verbal or non-verbal communication method
What is netiquette?
What is netiquette?
Proper etiquette and rules for email communication
Direct vs indirect communication key difference
Direct vs indirect communication key difference
Direct = immediate feedback + eye contact; Indirect = delayed
Interpersonal communication features
Interpersonal communication features
2 people, face-to-face, eye contact, immediate feedback
How quickly to answer phone in tourism?
How quickly to answer phone in tourism?
5-10 seconds (approx. 3 rings)
4 P's of phone etiquette
4 P's of phone etiquette
Promptness, Politeness, Preparation, Professionalism
SA tourism road signs appearance
SA tourism road signs appearance
White words on brown background
3 elements of face-to-face communication
3 elements of face-to-face communication
Spoken words, voice tone, body language