Stress, Crisis, and Change Management (Grade 11 NSC Matric Business Studies): Flashcards
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Practise the cards
10 cards from this deck
Definition of a crisis
Definition of a crisis
Unexpected event causing major disruption to operations
Contingency planning
Contingency planning
Preparing for possible future events affecting business
When to develop contingency plans
When to develop contingency plans
Before crises occur, not during or after
Physical/operational crisis examples
Physical/operational crisis examples
Fires, theft, machinery breakdowns, power outages, accidents
First step in crisis management
First step in crisis management
Assess the situation carefully
How to respond to a crisis
How to respond to a crisis
Calmly and immediately
Spokesperson's role in crisis
Spokesperson's role in crisis
Handle all media questions and public communication
Purpose of debriefing sessions
Purpose of debriefing sessions
Discuss what happened and how it was handled
Meaning of 'contain the damage'
Meaning of 'contain the damage'
Prevent crisis from spreading to other areas
Benefits of crisis management
Benefits of crisis management
Protect people, cut losses, keep reputation, recover quickly