Stress, Crisis, and Change Management (Grade 11 NSC Matric Business Studies): Quizzes
📚Quizzes
Practise the questions
10 questions from this quiz
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Practise the questions
10 questions from this quiz
What is a defining characteristic of a workplace crisis?
What is a defining characteristic of a workplace crisis?
It happens without warning or advance notice
When must contingency plans be developed to be effective?
When must contingency plans be developed to be effective?
Before crises occur
Which is an example of a physical/operational crisis?
Which is an example of a physical/operational crisis?
Machinery breakdowns that stop production
Which crisis type is classified as financial or legal?
Which crisis type is classified as financial or legal?
Lawsuits or legal action against business
What is an example of a human resource crisis?
What is an example of a human resource crisis?
Serious illnesses affecting key employees
What is the first step in initial crisis response?
What is the first step in initial crisis response?
Assess the situation carefully
Why should businesses appoint a spokesperson during a crisis?
Why should businesses appoint a spokesperson during a crisis?
To handle media questions & public comms
Which professionals might businesses consult during a crisis?
Which professionals might businesses consult during a crisis?
Lawyers & insurance companies
What is the purpose of holding debriefing sessions after a crisis?
What is the purpose of holding debriefing sessions after a crisis?
Discuss what happened & how it was handled
What benefit does effective crisis management provide?
What benefit does effective crisis management provide?
Minimise financial losses during crises