Defining Quality Control (Grade 11 NSC Matric Business Studies): Flashcards
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Practise the cards
10 cards from this deck
Quality control
Quality control
Methods ensuring products/services meet specific standards
Two main aspects of quality control
Two main aspects of quality control
Consistent standards & final product inspection
TQM (Total Quality Management)
TQM (Total Quality Management)
Comprehensive approach to managing quality throughout org
TQM origin country
TQM origin country
Japan
Main goal of TQM
Main goal of TQM
Customer satisfaction in all business activities
SABS (full name & role)
SABS (full name & role)
South African Bureau of Standards - sets quality standards
SABS mark meaning
SABS mark meaning
Product tested & meets safety/quality standards
ISO (International Organisation for Standardisation)
ISO (International Organisation for Standardisation)
Creates international quality standards globally
Quality circles
Quality circles
Small groups of employees solving quality problems together
Quality circles size
Quality circles size
Between 3 and 12 workers