Customer Care for Foreign Tourists (Grade 11 NSC Matric Tourism): Flashcards
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Dietary requirement for Muslim tourists
Dietary requirement for Muslim tourists
Halal food (prepared according to Islamic law)
Dietary requirement for Jewish tourists
Dietary requirement for Jewish tourists
Kosher food (prepared according to Jewish dietary laws)
What do Hindu tourists not eat?
What do Hindu tourists not eat?
Beef products
Why avoid hand gestures with foreign tourists?
Why avoid hand gestures with foreign tourists?
Can be offensive/have different meanings in other cultures
Define etiquette
Define etiquette
Customs and rules for polite behaviour in society
Define verbal communication
Define verbal communication
Communication using spoken words
Define non-verbal communication
Define non-verbal communication
Communicating without words (body language, gestures)
Benefit of excellent customer care for tourism
Benefit of excellent customer care for tourism
Tourists return to SA & tell others (word-of-mouth marketing)
What is a customer complaint?
What is a customer complaint?
Dissatisfaction with service/product lodged to business
Three channels for verbal complaints
Three channels for verbal complaints
In person, telephone, cell phone call