Customer Care for Foreign Tourists (Grade 11 NSC Matric Tourism): Quizzes
📚Quizzes
Practise the questions
10 questions from this quiz
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Practise the questions
10 questions from this quiz
What type of food must tourism workers provide for Muslim tourists?
What type of food must tourism workers provide for Muslim tourists?
Halal food
Why should tourism employees avoid using hand gestures when communicating with foreign tourists?
Why should tourism employees avoid using hand gestures when communicating with foreign tourists?
Gestures can be offensive in other cultures
What does the term 'etiquette' mean?
What does the term 'etiquette' mean?
Customs & rules for polite behaviour
Which benefit comes from respecting tourists' traditions and customs?
Which benefit comes from respecting tourists' traditions and customs?
Prevents conflict & reduces tension
What is verbal communication?
What is verbal communication?
Communication using spoken words
What should tourism workers avoid when verbally communicating with foreign tourists?
What should tourism workers avoid when verbally communicating with foreign tourists?
Jargon, slang & SA expressions
How should written information for tourists be formatted?
How should written information for tourists be formatted?
Lowercase with diagrams & pictures
What is non-verbal communication?
What is non-verbal communication?
Communicating without using words
How does excellent customer care benefit South Africa's tourism industry?
How does excellent customer care benefit South Africa's tourism industry?
Creates repeat visits & word-of-mouth
Through which channels can tourists make verbal complaints?
Through which channels can tourists make verbal complaints?
In person, telephone, or cell phone