Managing Quality Service (Grade 11 NSC Matric Tourism): Quizzes
📚Quizzes
Practise the questions
10 questions from this quiz
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Practise the questions
10 questions from this quiz
How many essential quality criteria should all tourism businesses maintain?
How many essential quality criteria should all tourism businesses maintain?
Eight criteria
What does consistent service delivery build in customers?
What does consistent service delivery build in customers?
Trust and loyalty
What does value for money mean in tourism service?
What does value for money mean in tourism service?
Service/product justifies its cost
What are the four principles of performance management?
What are the four principles of performance management?
Measurement, Appraisal, Action, Monitor
Who can conduct quality control checks?
Who can conduct quality control checks?
Internal or external inspectors
When is the best time to conduct customer surveys?
When is the best time to conduct customer surveys?
Directly after service use
Which is a method to conduct customer surveys?
Which is a method to conduct customer surveys?
Personal interviews
How often should team and peer reviews be conducted?
How often should team and peer reviews be conducted?
At least once a year
When does in-service training take place?
When does in-service training take place?
After business employs the person
What happens when one tourism sector provides poor service?
What happens when one tourism sector provides poor service?
It negatively affects all sectors