Managing Quality Service (Grade 11 NSC Matric Tourism): Flashcards
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No. of essential quality criteria in tourism
No. of essential quality criteria in tourism
8
What consistent service builds
What consistent service builds
Trust and loyalty
Performance management definition
Performance management definition
System assessing & tracking business/employee performance
4 principles of performance management
4 principles of performance management
Measurement, Appraisal, Action, Monitoring
Quality control checks definition
Quality control checks definition
Regular inspections measuring quality vs set criteria
Best time for customer surveys
Best time for customer surveys
Directly after using product/service
Team & peer reviews frequency
Team & peer reviews frequency
At least once a year
When in-service training occurs
When in-service training occurs
After business starts employing the person
How tourism sectors are connected
How tourism sectors are connected
Interrelated and linked to one another
Effect of poor service in one sector
Effect of poor service in one sector
Negatively affects all other sectors