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14 cards from this deck
To check if meeting customer expectations & identify improvements
Opinions & comments from people who used products/services
Positive shows what works well; negative shows what needs fixing
Shows what business is doing right & boosts staff morale
Highlights areas needing attention
Set up free phone lines to remove barriers
Discounts, special deals, or prize draw entries
Boosts staff morale and confidence
Worst customer is unhappy one who doesn't tell you
Cost-effective, efficient, & accessible to all businesses
Quick, convenient, accessible anytime without staff
After purchase or service use
Comment sections, star ratings, customer testimonials
Reduces volume of basic enquiries to customer service teams
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