The concept of quality (AQA GCSE Business): Quizzes
📚Quizzes
Practise the questions
12 questions from this quiz
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Practise the questions
12 questions from this quiz
What is the definition of quality in business?
What is the definition of quality in business?
Meeting customer needs & expectations
Which quality aspect is described as 'most importantly' in the note?
Which quality aspect is described as 'most importantly' in the note?
Value for money
What does reliability mean as a quality aspect?
What does reliability mean as a quality aspect?
Products work with minimal breakdowns
Which businesses are given as examples of value-based quality?
Which businesses are given as examples of value-based quality?
Budget airlines & discount supermarkets
What are mystery shoppers particularly useful for?
What are mystery shoppers particularly useful for?
Evaluating service industries
How do businesses track customer loyalty to measure quality?
How do businesses track customer loyalty to measure quality?
By analysing repeat purchase rates
What is a key drawback of quality control?
What is a key drawback of quality control?
Employees may become less careful
What does Total Quality Management (TQM) aim to develop?
What does Total Quality Management (TQM) aim to develop?
A quality-focused culture
What performance does TQM target?
What performance does TQM target?
Right first time with zero defects
What pricing benefit does maintaining quality provide?
What pricing benefit does maintaining quality provide?
Premium pricing opportunities
Why are lost customers a serious consequence of poor quality?
Why are lost customers a serious consequence of poor quality?
New customers are more expensive to get
What significant cost does implementing TQM require?
What significant cost does implementing TQM require?
Staff training investment