Good customer service (AQA GCSE Business): Quizzes
📚Quizzes
Practise the questions
10 questions from this quiz
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Practise the questions
10 questions from this quiz
Why do businesses regularly monitor their service quality?
Why do businesses regularly monitor their service quality?
To meet customer expectations
What is a key benefit of positive customer feedback?
What is a key benefit of positive customer feedback?
It boosts staff morale and confidence
Why is negative feedback valuable to businesses?
Why is negative feedback valuable to businesses?
It shows what needs to be fixed
What incentives can businesses offer to encourage feedback?
What incentives can businesses offer to encourage feedback?
Discounts or prize draw entries
According to the key business principle, who is the worst type of customer?
According to the key business principle, who is the worst type of customer?
An unhappy customer who stays silent
What is a key advantage of ICT tools for gathering customer feedback?
What is a key advantage of ICT tools for gathering customer feedback?
They are cost-effective and efficient
What benefit do online feedback systems provide?
What benefit do online feedback systems provide?
Quick and convenient customer sharing
How do website FAQs help businesses?
How do website FAQs help businesses?
They reduce basic enquiry volumes
What method helps remove barriers to customer feedback?
What method helps remove barriers to customer feedback?
Free phone lines and simple forms
What is true about both positive and negative feedback?
What is true about both positive and negative feedback?
Both types are valuable to businesses