Customer service and the sales process (Edexcel GCSE Business): Quizzes
📚Quizzes
Practise the questions
12 questions from this quiz
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Practise the questions
12 questions from this quiz
What does customer service represent?
What does customer service represent?
How a business treats customers overall
What do many customers value more than low prices or product quality?
What do many customers value more than low prices or product quality?
Excellent service
What happens when customers are happy with service?
What happens when customers are happy with service?
They return & make repeat purchases
How does excellent service help build a business's reputation?
How does excellent service help build a business's reputation?
Through positive word-of-mouth
What can outstanding service allow businesses to do?
What can outstanding service allow businesses to do?
Justify higher prices
How does poor customer service spread most rapidly?
How does poor customer service spread most rapidly?
Through social media & online reviews
How many stages are in the sales process?
How many stages are in the sales process?
Five
How does the sales process work?
How does the sales process work?
As a continuous cycle
What is the focus of Stage 2 of the sales process?
What is the focus of Stage 2 of the sales process?
Speed & efficiency of service
What happens in Stage 4 of the sales process?
What happens in Stage 4 of the sales process?
Post-sales service is provided
Which purchase involves a very quick sales process?
Which purchase involves a very quick sales process?
A chocolate bar
Why do sales staff need comprehensive product knowledge?
Why do sales staff need comprehensive product knowledge?
To answer customer questions confidently