Making a Complaint (Junior Cert Business Studies): Flashcards
📚Flashcards
Practise the cards
15 cards from this deck
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Practise the cards
15 cards from this deck
When should you complain?
When should you complain?
When goods/services don't meet legal standards
How can you make a complaint?
How can you make a complaint?
Letter or email
First detail in complaint
First detail in complaint
Date of purchase
Product info to include
Product info to include
Cost and description of what you purchased
Problem details explain
Problem details explain
What's wrong and how it breaks consumer law
What to state about remedy
What to state about remedy
Clearly what you want (refund, replacement, repair)
Why include contact info?
Why include contact info?
So business can reach you to respond
Supporting evidence needed
Supporting evidence needed
Proof of purchase
Which receipt to attach
Which receipt to attach
Photocopy, not original
Legal quality standard for goods
Legal quality standard for goods
Merchantable quality
Legal purpose standard for goods
Legal purpose standard for goods
Fit for intended purpose
Complaint tone should be
Complaint tone should be
Factual, polite, and specific
Benefit of detailed complaints
Benefit of detailed complaints
Quicker and more satisfactory resolution
Effect of referencing consumer law
Effect of referencing consumer law
Strengthens your position
How complaints protect others
How complaints protect others
Hold businesses accountable to legal standards