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15 cards from this deck
When goods/services don't meet legal standards
Letter or email
Date of purchase
Cost and description of what you purchased
What's wrong and how it breaks consumer law
Clearly what you want (refund, replacement, repair)
So business can reach you to respond
Proof of purchase
Photocopy, not original
Merchantable quality
Fit for intended purpose
Factual, polite, and specific
Quicker and more satisfactory resolution
Strengthens your position
Hold businesses accountable to legal standards
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