Making a Complaint (Junior Cert Business Studies): Quizzes
📚Quizzes
Practise the questions
12 questions from this quiz
ShowHide
Practise the questions
12 questions from this quiz
When should you make a complaint about goods or services you have bought?
When should you make a complaint about goods or services you have bought?
When they don't meet legal standards
What is an important reason for making a formal complaint beyond fixing your own problem?
What is an important reason for making a formal complaint beyond fixing your own problem?
To protect other consumers
In what formats can you submit a complaint to a business?
In what formats can you submit a complaint to a business?
Letter or email
Which of these is NOT listed as essential information to include in your complaint?
Which of these is NOT listed as essential information to include in your complaint?
The manager's personal mobile number
What should you clearly state when explaining what you want from the business?
What should you clearly state when explaining what you want from the business?
The remedy you're seeking
What is the result of making a detailed and specific complaint?
What is the result of making a detailed and specific complaint?
Quick and satisfactory resolution
What do vague complaints often lead to?
What do vague complaints often lead to?
Delays and frustration
What type of receipt should you attach to your complaint?
What type of receipt should you attach to your complaint?
A photocopy of the receipt
Why should you keep your original receipts safe?
Why should you keep your original receipts safe?
They are crucial evidence of purchase
What tone should your complaint letter maintain throughout?
What tone should your complaint letter maintain throughout?
Factual, polite, and specific
Under consumer law, goods must be of what quality?
Under consumer law, goods must be of what quality?
Merchantable quality
What happens when you reference consumer protection laws in your complaint?
What happens when you reference consumer protection laws in your complaint?
Businesses respond more quickly