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13 cards from this deck
Return to shop/service with receipt
Speak to a manager
Problem & what you expect (e.g. refund/repair)
Put complaint in writing (letter or email)
Your name, address, and date
Brand, model, price
Clear explanation of issue & steps already taken
Copies of receipt/guarantee (keep originals safe)
Seek advice from consumer protection organisations
Small claims procedure
Disputes under €2,000
€25
No
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