Making a Complaint (Junior Cert Home Economics): Flashcards
📚Flashcards
Practise the cards
13 cards from this deck
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Practise the cards
13 cards from this deck
First step when making a complaint
First step when making a complaint
Return to shop/service with receipt
Second step when making a complaint
Second step when making a complaint
Speak to a manager
What to explain to manager about complaint
What to explain to manager about complaint
Problem & what you expect (e.g. refund/repair)
Third step when making a complaint
Third step when making a complaint
Put complaint in writing (letter or email)
Personal info in written complaint
Personal info in written complaint
Your name, address, and date
Product details in written complaint
Product details in written complaint
Brand, model, price
Explanation to include in written complaint
Explanation to include in written complaint
Clear explanation of issue & steps already taken
Documents to include in written complaint
Documents to include in written complaint
Copies of receipt/guarantee (keep originals safe)
Fourth step when making a complaint
Fourth step when making a complaint
Seek advice from consumer protection organisations
Fifth step when making a complaint
Fifth step when making a complaint
Small claims procedure
Small claims procedure limit
Small claims procedure limit
Disputes under €2,000
Cost to apply for small claims
Cost to apply for small claims
€25
Solicitor needed for small claims?
Solicitor needed for small claims?
No