Making a Complaint (Junior Cert Home Economics): Quizzes
📚Quizzes
Practise the questions
12 questions from this quiz
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Practise the questions
12 questions from this quiz
What should you bring when returning to the shop to make a complaint?
What should you bring when returning to the shop to make a complaint?
Your receipt
Who should you speak to when making a complaint at a shop?
Who should you speak to when making a complaint at a shop?
A manager
What should you explain to the manager when complaining?
What should you explain to the manager when complaining?
The problem & what you expect
When should you put your complaint in writing?
When should you put your complaint in writing?
If unresolved
What personal details go in a written complaint?
What personal details go in a written complaint?
Name, address & date
What product details should be in a written complaint?
What product details should be in a written complaint?
Brand, model & price
What should you do with original receipts and guarantees?
What should you do with original receipts and guarantees?
Keep them safe
What should a written complaint explain clearly?
What should a written complaint explain clearly?
The issue & steps taken
Who can you contact for further advice on complaints?
Who can you contact for further advice on complaints?
Consumer protection organisations
What is the maximum amount for using small claims procedure?
What is the maximum amount for using small claims procedure?
Less than €2,000
How much does it cost to apply for small claims procedure?
How much does it cost to apply for small claims procedure?
€25
Do you need a solicitor for small claims procedure?
Do you need a solicitor for small claims procedure?
No