Stress (Grade 11 NSC Matric Business Studies): Quizzes

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Stress
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What is stress defined as in the context of overwhelming situations?

A mental or emotional condition

Which ability is NOT mentioned as being affected by workplace stress?

Physical strength and endurance

What creates the fundamental imbalance that causes workplace stress?

Job demands exceed capacity to cope

Which factor is mentioned as creating the most workplace stress?

Unrealistic targets and tight deadlines

What organisational issue disrupts work-life balance according to the note?

Poor shift systems

Which business cost is mentioned as resulting from unmanaged workplace stress?

Higher insurance premiums

How does workplace stress affect customer service?

Stressed employees provide poor service

What is the first step employees should take to manage stress effectively?

Understand what they need for tasks

How does effective time management help reduce workplace stress?

Tasks completed efficiently, less rushed

What lifestyle choice builds resilience against workplace stress?

Exercising regularly

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