Total Quality Management (TQM) (Grade 12 NSC Matric Business Studies): Quizzes
📚Quizzes
Practise the questions
10 questions from this quiz
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Practise the questions
10 questions from this quiz
What does TQM focus on instead of checking for defects at the end?
What does TQM focus on instead of checking for defects at the end?
Preventing problems from occurring
How many key elements are required for successful TQM implementation?
How many key elements are required for successful TQM implementation?
Five
What does PDCA stand for in the TQM improvement model?
What does PDCA stand for in the TQM improvement model?
Plan, Do, Check/Analyse, Act as needed
What are quality circles in TQM?
What are quality circles in TQM?
Employee groups solving quality problems
Which TQM element puts the customer at the centre of all quality efforts?
Which TQM element puts the customer at the centre of all quality efforts?
Total client/customer satisfaction
What is the first step in the PDCA model?
What is the first step in the PDCA model?
Plan: Identify problems & develop plans
What is a negative consequence of poorly implemented TQM?
What is a negative consequence of poorly implemented TQM?
High staff turnover
What positive impact does TQM have on large businesses regarding training?
What positive impact does TQM have on large businesses regarding training?
Can afford specialised training programmes
What challenge do large businesses face when implementing TQM?
What challenge do large businesses face when implementing TQM?
Working in silos with poor communication
How does TQM reduce the cost of quality?
How does TQM reduce the cost of quality?
By preventing problems not fixing them