Conflict Resolution Techniques and Steps (Grade 12 NSC Matric Business Studies): Quizzes
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Practise the questions
10 questions from this quiz
What is conflict resolution in the workplace?
What is conflict resolution in the workplace?
A systematic process bringing employees together
In Step 2 of conflict resolution, what should managers determine?
In Step 2 of conflict resolution, what should managers determine?
Root issues, not just the symptoms
What principle guides Step 9 of the conflict resolution process?
What principle guides Step 9 of the conflict resolution process?
Make decisions based on facts, not favourites
How does a grievance differ from a conflict?
How does a grievance differ from a conflict?
A grievance involves one individual's complaint
Within what timeframe must a supervisor resolve an employee grievance?
Within what timeframe must a supervisor resolve an employee grievance?
3-5 working days
How should managers handle a complainer personality type?
How should managers handle a complainer personality type?
Interrupt politely and proceed with solutions
What technique helps when managing quiet employees?
What technique helps when managing quiet employees?
Use open-ended questions to encourage responses
How should managers handle over-agreeable employees?
How should managers handle over-agreeable employees?
Monitor progress of assigned duties closely
What is crucial when managing aggressive employees?
What is crucial when managing aggressive employees?
Protect other employees from intimidation
When dealing with difficult employees, what should managers focus on?
When dealing with difficult employees, what should managers focus on?
Behaviours and performance, not personality