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10 cards from this deck
Degree of excellence & how well it fulfills intended purpose
Processes ensuring products are consistent, reliable & fit for use
Reactive - identifies & corrects defects through inspection
Proactive - prevents defects before they occur
Continuously enhancing processes & outcomes over time
How well a product performs its intended function
Products manufactured correctly on first attempt, no rework
Most widely recognised international quality certification
3.4 defects per million (99.9997% perfection)
Define, Measure, Analyse, Improve, Control
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