Quality Management (HSC SSCE Business Studies): Flashcards
📚Flashcards
Practise the cards
10 cards from this deck
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Practise the cards
10 cards from this deck
Quality (definition)
Quality (definition)
Degree of excellence & how well it fulfills intended purpose
Quality management
Quality management
Processes ensuring products are consistent, reliable & fit for use
Quality control (QC) approach
Quality control (QC) approach
Reactive - identifies & corrects defects through inspection
Quality assurance (QA) approach
Quality assurance (QA) approach
Proactive - prevents defects before they occur
Quality improvement (QI)
Quality improvement (QI)
Continuously enhancing processes & outcomes over time
Fitness for purpose
Fitness for purpose
How well a product performs its intended function
Right first time principle
Right first time principle
Products manufactured correctly on first attempt, no rework
ISO 9001
ISO 9001
Most widely recognised international quality certification
Six Sigma defect rate target
Six Sigma defect rate target
3.4 defects per million (99.9997% perfection)
DMAIC process steps
DMAIC process steps
Define, Measure, Analyse, Improve, Control