Health System Complaints (VCE SSCE Health and Human Development): Flashcards
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Practise the cards
10 cards from this deck
HCC definition
HCC definition
Health Complaints Commissioner - handles health complaints in VIC
HCC key characteristics
HCC key characteristics
Independent, fee-free, impartial, confidential
HCC governing legislation
HCC governing legislation
Health Complaints Act (2016)
Who can make HCC complaints
Who can make HCC complaints
Patients, family, guardians, carers, providers, community
Registered vs non-registered practitioners
Registered vs non-registered practitioners
Registered are regulated by professional bodies, meet standards
First step before HCC complaint
First step before HCC complaint
Try to resolve directly with health service provider
Three HCC resolution pathways
Three HCC resolution pathways
Early resolution, formal resolution, investigation
Early resolution features
Early resolution features
Least formal, quickest, uses phone discussions
HCC investigation power
HCC investigation power
Can issue public warning statements about dangerous providers
% complaints resolved informally in 3 months
% complaints resolved informally in 3 months
68%