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10 cards from this deck
Health Complaints Commissioner - handles health complaints in VIC
Independent, fee-free, impartial, confidential
Health Complaints Act (2016)
Patients, family, guardians, carers, providers, community
Registered are regulated by professional bodies, meet standards
Try to resolve directly with health service provider
Early resolution, formal resolution, investigation
Least formal, quickest, uses phone discussions
Can issue public warning statements about dangerous providers
68%
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