Health System Complaints (VCE SSCE Health and Human Development): Quizzes
📚Quizzes
Practise the questions
10 questions from this quiz
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Practise the questions
10 questions from this quiz
What are two key characteristics of the HCC's complaint process?
What are two key characteristics of the HCC's complaint process?
Impartial and confidential
Who can make a complaint to the HCC?
Who can make a complaint to the HCC?
Patients, family, carers, providers & public
Which is an example of a registered health practitioner?
Which is an example of a registered health practitioner?
A physiotherapist
What should you do first before submitting a complaint to the HCC?
What should you do first before submitting a complaint to the HCC?
Try to resolve directly with the provider
How many resolution pathways does the HCC use for complaints?
How many resolution pathways does the HCC use for complaints?
Three pathways
What is early resolution in the HCC complaint process?
What is early resolution in the HCC complaint process?
Least formal & quickest via phone talks
What power does the HCC have after investigating a practitioner?
What power does the HCC have after investigating a practitioner?
Issue a public warning statement
Which is a possible outcome from an HCC complaint?
Which is a possible outcome from an HCC complaint?
A policy change to prevent future issues
What percentage of HCC complaints were resolved informally within 3 months in 2017-18?
What percentage of HCC complaints were resolved informally within 3 months in 2017-18?
68%
Which legislation gives the HCC its powers?
Which legislation gives the HCC its powers?
Health Complaints Act (2016)