Organisation and communication (AQA GCSE Business): Flashcards
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Practise the cards
12 cards from this deck
How does org structure affect communication?
How does org structure affect communication?
Directly affects how effectively communication flows
Examples of written communication
Examples of written communication
Letters, memos, emails, reports
Effect of each layer in tall structures
Effect of each layer in tall structures
Acts as a 'filter' blocking/distorting messages
Written communication in flat structures
Written communication in flat structures
More efficient, messages travel more directly
Examples of oral communication
Examples of oral communication
Face-to-face conversations and telephone calls
Verbal messages in tall organisations
Verbal messages in tall organisations
Easily become distorted or lost between layers
Oral communication benefits in flat structures
Oral communication benefits in flat structures
More personal contact between levels; motivates staff & informs managers
Centralised structures best for which communication?
Centralised structures best for which communication?
Downward communication (top to lower levels)
Upward communication in centralised structures
Upward communication in centralised structures
Difficult due to multiple bureaucratic layers
Challenge for decentralised orgs across countries
Challenge for decentralised orgs across countries
Time zone differences make oral communication difficult
Best communication for multi-location businesses
Best communication for multi-location businesses
Electronic communication (emails) across time zones
Purpose of communication departments
Purpose of communication departments
Ensure appropriate & effective methods; coordinate across locations & time zones