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12 cards from this deck
Directly affects how effectively communication flows
Letters, memos, emails, reports
Acts as a 'filter' blocking/distorting messages
More efficient, messages travel more directly
Face-to-face conversations and telephone calls
Easily become distorted or lost between layers
More personal contact between levels; motivates staff & informs managers
Downward communication (top to lower levels)
Difficult due to multiple bureaucratic layers
Time zone differences make oral communication difficult
Electronic communication (emails) across time zones
Ensure appropriate & effective methods; coordinate across locations & time zones
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