Quality of goods and services (OCR GCSE Business): Flashcards
📚Flashcards
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14 cards from this deck
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Practise the cards
14 cards from this deck
3 criteria for quality goods/services
3 criteria for quality goods/services
Fit for purpose, meet legal requirements, meet expectations
What are recalls?
What are recalls?
Faulty product taken back to be repaired or replaced
How does quality reduce wastage?
How does quality reduce wastage?
Reduces returns and recalls
How does quality affect reputation & sales?
How does quality affect reputation & sales?
Good reputation, more recommendations, increases sales/revenue
2 methods of ensuring quality
2 methods of ensuring quality
Quality control and quality assurance
What is quality control?
What is quality control?
Quality inspectors checking standard of product/service
Quality control benefit: reputation
Quality control benefit: reputation
Stops low quality goods being sold, saves reputation
Quality control benefit: bias
Quality control benefit: bias
External inspectors have no bias towards products
Quality control drawback
Quality control drawback
External inspectors cost a lot, may be opportunity cost
What is quality assurance?
What is quality assurance?
Workers self-checking each others work to meet requirements
Quality assurance benefit: motivation
Quality assurance benefit: motivation
Workers feel valued & responsible, higher motivation
Quality assurance benefit: cost
Quality assurance benefit: cost
No inspector fees, money can be invested in kaizen
Quality assurance drawback: production
Quality assurance drawback: production
Self-checking delays production, reduces output
Quality assurance drawback: thoroughness
Quality assurance drawback: thoroughness
Worker checks less thorough, may miss faults