Consumer law (OCR GCSE Business): Quizzes
📚Quizzes
Practise the questions
12 questions from this quiz
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Practise the questions
12 questions from this quiz
What standard must goods meet under 'Satisfactory Quality' in the Consumer Rights Act 2015?
What standard must goods meet under 'Satisfactory Quality' in the Consumer Rights Act 2015?
Standard a reasonable person finds satisfactory
What does 'Fit for Purpose' mean under the Consumer Rights Act 2015?
What does 'Fit for Purpose' mean under the Consumer Rights Act 2015?
Goods should fit the purpose supplied for
Under the Consumer Rights Act 2015, what must goods match?
Under the Consumer Rights Act 2015, what must goods match?
The description given by the seller
What processes should businesses implement to maintain high standards?
What processes should businesses implement to maintain high standards?
Quality control and assurance processes
What four qualities must advertisements have according to consumer law?
What four qualities must advertisements have according to consumer law?
Legal, decent, honest, and truthful
What is the safety requirement for products under consumer law?
What is the safety requirement for products under consumer law?
Safe to use with no risk of injury or death
What checks must businesses conduct to comply with safety standards?
What checks must businesses conduct to comply with safety standards?
Rigorous safety checks
What financial risk do businesses face if products are unsafe?
What financial risk do businesses face if products are unsafe?
Pay out large sums in compensation
What can happen to a business in extreme cases of non-compliance with consumer law?
What can happen to a business in extreme cases of non-compliance with consumer law?
The business may be forced to close
How does compliance with consumer laws affect a business's reputation?
How does compliance with consumer laws affect a business's reputation?
Compliance enhances reputation
Which can be more costly: long-term reputation damage or immediate financial penalties?
Which can be more costly: long-term reputation damage or immediate financial penalties?
Long-term damage to reputation
What benefits do customers provide when businesses adhere to consumer laws?
What benefits do customers provide when businesses adhere to consumer laws?
Trust, loyalty, repeat business & word-of-mouth