Sales processes and customer service (OCR GCSE Business): Quizzes
📚Quizzes
Practise the questions
12 questions from this quiz
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Practise the questions
12 questions from this quiz
Why is face-to-face selling important for business-to-business (B2B) transactions?
Why is face-to-face selling important for business-to-business (B2B) transactions?
Specifications & negotiations required
What is a disadvantage of face-to-face selling related to pricing?
What is a disadvantage of face-to-face selling related to pricing?
Customers can bargain, reducing margins
How does telesales reduce costs compared to other selling methods?
How does telesales reduce costs compared to other selling methods?
Reduced need for a physical store
What is a key disadvantage of telesales from the customer's perspective?
What is a key disadvantage of telesales from the customer's perspective?
Can be intrusive and annoying
What is e-commerce?
What is e-commerce?
Buying & selling electronically via internet
What is an advantage of e-commerce for businesses regarding operating hours?
What is an advantage of e-commerce for businesses regarding operating hours?
Sales can occur 24/7
How has e-commerce affected employment levels in businesses?
How has e-commerce affected employment levels in businesses?
Reduction in employees due to automation
How does e-commerce affect where businesses can locate?
How does e-commerce affect where businesses can locate?
Operate from cheaper, non-prime areas
What does click-and-collect service provide?
What does click-and-collect service provide?
Flexible delivery options
What is an advantage of e-commerce for customers when making purchase decisions?
What is an advantage of e-commerce for customers when making purchase decisions?
Easy comparison of prices
What is a disadvantage of e-commerce for customers before purchasing?
What is a disadvantage of e-commerce for customers before purchasing?
Unable to physically check products
What is after-sales service?
What is after-sales service?
Service after purchase, e.g. returns