Quality of goods and services (OCR GCSE Business): Quizzes
📚Quizzes
Practise the questions
11 questions from this quiz
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Practise the questions
11 questions from this quiz
Which is NOT one of the three criteria that defines quality?
Which is NOT one of the three criteria that defines quality?
Lowest possible price
What can happen when a business provides good quality goods and services?
What can happen when a business provides good quality goods and services?
Reputation improves and sales increase
What is a recall?
What is a recall?
When a faulty product is taken back
How does good quality help reduce wastage?
How does good quality help reduce wastage?
By reducing returns and recalls
What is quality control?
What is quality control?
Inspectors checking product standards
What is quality assurance?
What is quality assurance?
Workers self-checking each other's work
Why might external inspectors be better in quality control?
Why might external inspectors be better in quality control?
There is no bias from workers
What is a disadvantage of quality control?
What is a disadvantage of quality control?
External inspectors may cost a lot
How does quality assurance affect workers?
How does quality assurance affect workers?
Makes them feel valued and responsible
With quality assurance, what can money saved from inspectors be invested in?
With quality assurance, what can money saved from inspectors be invested in?
Kaizen to improve quality gradually
What is a disadvantage of quality assurance?
What is a disadvantage of quality assurance?
Constant self-checking delays production