Consumer law (OCR GCSE Business): Flashcards
📚Flashcards
Practise the cards
13 cards from this deck
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Practise the cards
13 cards from this deck
Purpose of consumer laws
Purpose of consumer laws
Protect consumers from unfair practices & ensure goods/services meet standards
Name of 2015 consumer law
Name of 2015 consumer law
Consumer Rights Act 2015
Satisfactory quality means
Satisfactory quality means
Goods meet reasonable person's standard
Fit for purpose means
Fit for purpose means
Goods fit for their supplied purpose
As described means
As described means
Goods match seller's description
Processes for quality standards
Processes for quality standards
Quality control and assurance
4 advertising requirements
4 advertising requirements
Legal, decent, honest, truthful
Safety requirement for products
Safety requirement for products
Safe to use, no risk of injury/death
Safety breach compensation risk
Safety breach compensation risk
Pay large sums in compensation
Extreme safety breach consequence
Extreme safety breach consequence
Business may be forced to close
Compliance effect on reputation
Compliance effect on reputation
Enhances business reputation
Long-term reputation damage cost
Long-term reputation damage cost
More costly than immediate financial penalties
Benefit of following consumer laws
Benefit of following consumer laws
Builds customer trust and loyalty