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13 cards from this deck
Protect consumers from unfair practices & ensure goods/services meet standards
Consumer Rights Act 2015
Goods meet reasonable person's standard
Goods fit for their supplied purpose
Goods match seller's description
Quality control and assurance
Legal, decent, honest, truthful
Safe to use, no risk of injury/death
Pay large sums in compensation
Business may be forced to close
Enhances business reputation
More costly than immediate financial penalties
Builds customer trust and loyalty
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