Quality Management (Edexcel A-Level Business): Flashcards

Reactive - identifies defects after production

Proactive - prevents defects during production

5-20 workers meeting regularly in same production area

Total Quality Management

Continuous improvement (Japanese management concept)

Series of internal suppliers & customers within business

Every manufactured product is free from defects

Plan, Do, Check, Action

Waste - activity raising costs without adding value

Data collection on process performance in charts/graphs