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10 cards from this deck
Reactive - identifies defects after production
Proactive - prevents defects during production
5-20 workers meeting regularly in same production area
Total Quality Management
Continuous improvement (Japanese management concept)
Series of internal suppliers & customers within business
Every manufactured product is free from defects
Plan, Do, Check, Action
Waste - activity raising costs without adding value
Data collection on process performance in charts/graphs
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