Quality Management (Edexcel A-Level Business): Quizzes
📚Quizzes
Practise the questions
10 questions from this quiz
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Practise the questions
10 questions from this quiz
What is the key difference between quality control and quality assurance?
What is the key difference between quality control and quality assurance?
Control is reactive, assurance is proactive
How many workers typically form a quality circle?
How many workers typically form a quality circle?
5-20 workers
What proportion of British business effort is wasted correcting errors according to TQM research?
What proportion of British business effort is wasted correcting errors according to TQM research?
Approximately one-third
What are quality chains in TQM?
What are quality chains in TQM?
Supplier-customer links within business
What does the Japanese term 'Kaizen' mean?
What does the Japanese term 'Kaizen' mean?
Continuous improvement
What is the correct order of steps in the PDCA cycle?
What is the correct order of steps in the PDCA cycle?
Plan, Do, Check, Action
Which is an example of waste (muda) in Kaizen?
Which is an example of waste (muda) in Kaizen?
Staff idle whilst waiting for materials
How do Western and Japanese improvement approaches differ?
How do Western and Japanese improvement approaches differ?
Western is stepped, Japanese is gradual
What is a major problem with implementing TQM?
What is a major problem with implementing TQM?
Significant bureaucracy & documentation
What percentage of business revenue typically accounts for quality-related costs?
What percentage of business revenue typically accounts for quality-related costs?
10-20%