Communication in business (OCR GCSE Business): Flashcards
📚Flashcards
Practise the cards
13 cards from this deck
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Practise the cards
13 cards from this deck
Verbal communication
Verbal communication
Spoken communication, e.g. presentation, meeting or phone call
Written communication
Written communication
Email, letter or text message
Letter advantage
Letter advantage
Formal & business can keep copies as proof
Letter disadvantage
Letter disadvantage
Slow delivery & becomes expensive
Email advantage
Email advantage
Immediate delivery & inexpensive
Social media advantage
Social media advantage
Easily reach large audience & encourages engagement
Website advantage
Website advantage
Can sell online 24/7 & traffic from search engines
Formal communication
Formal communication
Communication that has been recorded
Informal communication
Informal communication
Communication that hasn't been recorded
One-way communication
One-way communication
Manager gives instructions
Two-way communication
Two-way communication
Communication between manager and subordinate
Horizontal communication
Horizontal communication
Communication between workers in different departments
Vertical communication
Vertical communication
Communication up and down organisation structure