Communication for Positive Relationships (Grade 12 NSC Matric Life Orientation): Flashcards
📚Flashcards
Practise the cards
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Practise the cards
10 cards from this deck
What communication forms the foundation of
What communication forms the foundation of
All meaningful relationships
What good communication helps us do
What good communication helps us do
Understand others while sharing our thoughts, feelings & beliefs
Definition of empathy
Definition of empathy
Putting yourself in another person's position
Example empathetic response phrase
Example empathetic response phrase
I understand what you're going through
What active listening means
What active listening means
Giving complete attention to speaker & showing genuine interest
Active listening technique: reflecting back
Active listening technique: reflecting back
Use phrases like 'What I'm hearing is...'
Purpose of using 'I' statements
Purpose of using 'I' statements
Begin with 'I feel...', 'I believe...' rather than about others
Why learn and use people's names
Why learn and use people's names
Makes others feel valued and special
Ways to maintain contact with friends/family
Ways to maintain contact with friends/family
Social media, text messages, and regular visits
What to be sensitive to in communication
What to be sensitive to in communication
Cultural differences and various backgrounds